We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit our website, and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account with us on our website and have logged on with your user name and password.

COLLECTION OF PERSONAL INFORMATION

We do not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorized and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

USE OF INFORMATION

We use the personal information we collect from you for the following purposes

  1. To register and manage your account, where you have registered an account with us;
  2. To provide you with a quick and simple checkout experience;
  3. To process your orders, contact you concerning the status of an order, answer any of your questions, or otherwise contact you when necessary;
  4. To contact you about upcoming sales, promotions, and product information;
  5. To invite you to participate in contests and other promotions;
  6. To help us learn more about our site visitors and customers and to improve their shopping experience and our business;
  7. To personalize web content and advertising based on your characteristics or preferences
  8. To address problems with the Website, our business or our products and services and to protect the security of the Website and our business;
  9. To contact you about upcoming promotions and offers from our partners;
  10. To invite you to participate in market research and surveys; and
  11. To otherwise to promote our Website and our businesses.

DISCLOSURE OF PERSONAL INFORMATION

We will not share your information with any other organizations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized. In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. We are committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and order.

PRIVACY POLICY CHANGES

From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice or changes in our services. In this respect, we reserve the right to change this Privacy Policy at any time. Updated versions will be posted here.

QUESTIONS ABOUT OUR PRIVACY POLICY

If you have any questions or concerns related to this Privacy Policy and/or our practices, or a complaint or dispute, please email askme@deruma.com.my

SHIPPING POLICY

DERUMA partners with couriers like Parcel To Post for shipping of your order. Shipping fee of your order will be displayed to you on our website.

Shipping Rates RM10 shipping fees to Malaysia area.

 

DELIVERY TIME

Please allow up to 3-5 working days (not including weekend or public holiday) for your parcels to be packed and delivered as we will be ensuring that the package is safe for delivery.

 

RETURN OR REFUND POLICY

We are committed to providing quality products to our customers. If you need to return/exchange your product, please review the information below.

Customers may return/exchange the items within 3 days in the following cases:

1) Different from the product upon ordering

2) Near expiry (within 3 months)

3) Damaged products

Terms for returns and exchanges:

– Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

– Shipping costs associated with the return of the product will not be covered by DERUMA.

Please send back the affected Product(s) to our business address:-

Deruma Furniture Outlet

LOT 100-102, Jalan Industri Semambu 6,

 Semambu Industrial Estate, 

25350, Kuantan, Pahang

If you have any refund and return queries please contact our friendly customer service team on askme@deruma.com.my.  We will always do our best to accommodate your concern as efficiently as possible.